FAQ

Who is Two Joysticks?

Two Joysticks is a specialty store for gamers who demand performance and style.
Discover high-quality mice, keyboards, headsets, and accessories designed to deliver precision, comfort, and an immersive gaming experience every time you play.

How can I contact you?

E-mail: hello@twojoysticks.com

Business hours: Monday to Friday, 8 a.m. to 4 p.m. (EST).
We respond within 24 business hours.

Or: contact us 

Which payment methods do you accept?

We accept the following secure payment options:

All major credit and debit cards – Visa, MasterCard, American Express, Discover, and others supported by our payment processor.

PayPal – Pay quickly and securely using your PayPal account.

Shop Pay – A fast and secure checkout option provided by Shopify.

All prices on our Site are listed in U.S. Dollars (USD).

4. How long does order processing and shipping take?

All orders are processed within 3–5 business days (Monday through Friday, excluding federal holidays) after payment confirmation.

Orders placed on weekends or holidays will begin processing on the next business day.

Do you accept returns or exchanges?

Yes. You can request a return or exchange within 30 calendar days after delivery.
Send an email to hello@twojoysticks.com with your order number.

How do refunds work?

Once we receive the product in perfect condition, we will issue a refund within 5-7 business days, using the original payment method.

Is my personal data safe?

Yes. We use SSL encryption.