TJ NovaStrike © Gaming Mouse

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Orders can be canceled within 2 hours after your purchase.

Please email our team with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

Once an order is placed, we might be able to make changes to the order within 2 hours. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

To cancel your order (within 2 hours of purchase), contact our customer service team here: Contact Form. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled within 2 hours of purchase. If your order has already been shipped, please refer to our return policy for further instructions.

We’re sorry your item(s) have damage!

Some items break during shipment. We’ll do our best to help.

Please email our team with an image or video of your damaged item for further assistance:

Contact Form

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team here: Contact Form

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance:

Contact Form

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

Delivery times vary depending on the destination and the shipping method selected.

All orders will receive a tracking number via email once the order has been processed and shipped.

Important Notes:

• Some orders may experience delays due to the transit time of the delivery company.
• Cancellations will only be accepted up to 2 hours after placing the order.
• Once your order is placed, please allow 3-5 business days for processing due to the high demand for our products. After processing, standard domestic and international shipping typically takes 6-12 business days for delivery.

At Two Joysticks, our #1 priority is ensuring your satisfaction. Due to our high demand and daily order volume, shipping times may vary slightly.

Additional Information:

• We do not ship to PO Box addresses.
• Delivery times provided are estimates only and may be affected by factors beyond our control, such as:
• We cannot be held responsible for delays outside of our control.
• In case of product returns, delivery fees are the responsibility of the buyer.
• If your order hasn’t arrived within the estimated delivery timeframe, please contact us at admtwojoysticks@gmail.com for assistance.

Exclusions:
This policy does not cover errors made by customers when entering shipping details or missed parcel deliveries due to unavailable recipients.

Once your order has been placed, it can take up to 3-5 days to process and ship to you. Once your order is shipped, you will receive a confirmation email with your tracking number details.

You can track your order here: Track Your Order

Tracking information may not be immediately available after your order is placed. It can take up to 3-5 days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Lost or Damaged Orders

At Two Joysticks, we strive to ensure every order arrives at your doorstep in perfect condition. If your order is lost during transit, please contact our customer support team with your order number and any relevant details so we can assist you promptly.

Contact Form

Damaged Packages

We understand how frustrating it can be to receive a damaged package. If this happens, please report it to our customer support team within 30 days of receiving your order. Be sure to include photos of the damaged items or packaging in your report.

Once we receive the required documentation, our team will review your case. If approved, we will arrange for a replacement or issue a refund, depending on your preference.

Contact Form

Shipping & Delivery Policy

Delivery times vary depending on the destination and the shipping method selected.

All orders will receive a tracking number via email once the order has been processed and shipped.

Important Notes:

• Some orders may experience delays due to the transit time of the delivery company.
• Cancellations are only accepted up to 2 hours after placing your order.
• Once your order is placed, please allow 3-5 business days for processing due to the high demand for our products. After processing, standard domestic and international shipping typically takes 6-12 business days for delivery.

At Two Joysticks, our top priority is your satisfaction. However, due to high demand and daily order volume, shipping times may vary slightly.

Additional Information:

• We do not ship to PO Box addresses.
• Delivery times provided are estimates only and may be affected by factors beyond our control, such as:
• We cannot be held responsible for delays beyond our control or for missing the estimated delivery periods.
• In case of product returns, delivery fees are the responsibility of the buyer.

If your order hasn’t arrived within the estimated delivery timeframe, please contact our support team at admtwojoysticks@gmail.com for assistance.

Exclusions:
This policy does not cover:

• Errors made by customers when entering shipping details.
• Missed parcel deliveries due to unavailable recipients.

30-Day Warranty & Returns

Two Joysticks provides a 30-day warranty (from the date of delivery) on all products. If you are not satisfied with your purchase, you can submit a return request through the contact form below:

Contact

For more detailed information about our returns and policies, please visit our Refund Policies page:

Refund Policies

Once your return has been received and processed, please allow 7 business days for our team to process your refund. You will be notified via email when the refund has been issued.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. A transaction will appear on your original payment method within 3-5 business days, depending on your bank's processing time.

30-Day Warranty & Return Policy

Two Joysticks offers a 30-day warranty (starting from the date of delivery) on all products. If you're not satisfied with your purchase, please submit a return request using the contact form below:

Contact Us

For more information about our return process and detailed policies, visit our Refund Policies page:

Refund Policy

Yes, we offer refunds and exchanges within 30 days of delivery. 

For more information about our returns or exchanges elegibility and policies, please access our Refund Policies page below:

Refund Policy